Refund Policy

Official Satisfaction Policy • PuzzlePoutTalon Studio

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30-Day 100% Risk-Free Money-Back Guarantee

We want you to try Murdoku Mystery Studio completely risk-free. If you are not 100% satisfied with the quality of our puzzle generation software, we will gladly refund every penny of your purchase price within 30 days.

1. 30-Day Refund Window

All software licenses, upgrades, and digital expansion packs purchased directly through our certified payment portals (PayPal Commerce Platform, JVZoo, or WarriorPlus) qualify for a full refund within 30 calendar days from the date of purchase.

2. How to Request a Refund in 3 Easy Steps

Step 1: Send an email to our priority support desk at: support@puzzlepouttalon.com

Step 2: Include your Transaction ID or Receipt Email (e.g. PayPal Invoice ID, JVZoo Transaction ID, or WarriorPlus Sale Key).

Step 3: That's it! Our billing staff will process your refund directly through the original payment processor within 24 to 48 business hours.

3. Processing & Disbursement Time

Once our support team approves your refund, funds are returned immediately to your original payment source:

PayPal Balance / Bank: Typically appears in your PayPal balance or bank statement within 1–3 business days.
Credit/Debit Card: Processing banks typically post the credit to your card statement within 3–5 business days depending on your bank's billing cycle.

4. Fair Use & Abuse Prevention

Our refund policy is designed to give legitimate creators peace of mind. We reserve the right to decline refunds in instances of proven bad faith or severe abuse (such as repeated purchases, bulk downloads of our entire asset library, followed by immediate multiple chargebacks). In all genuine cases, your satisfaction is 100% guaranteed.

5. Have a Technical Question First?

Most common inquiries (such as PDF formatting for Amazon KDP bleed/margins, or generating custom themes) can be resolved in minutes by our technical team. Before requesting a refund, feel free to ask our team for assistance!