Privacy Policy

Welcome to PuzzlePoutTalon Studio ("we", "our", or "us"). We are committed to protecting your personal privacy and safeguarding any information you share with us when accessing our software generators, printable assets, digital downloads, and websites.

1. Information We Collect

When you purchase products, create an account, or contact our customer support, we may collect the following information:

• Transactional Information: Your name, email address, transaction identifier, purchase date, and products ordered via authorized payment processors (PayPal, JVZoo, WarriorPlus).
• We Do NOT Store Payment Credentials: All credit card, debit card, and banking transactions are processed securely through tier-1 PCI-DSS compliant gateways (PayPal Commerce Platform and certified merchant networks). We never see or store your credit card numbers.
• Technical Data: IP address, browser type, operating system, and session timestamps collected automatically via standard Cloudflare Edge server logs to ensure service reliability and prevent fraud.

2. How We Use Your Information

We process your personal information strictly for legitimate business and transactional purposes:

• To deliver digital products, license keys, PDF puzzle files, and web app software credentials.
• To process refunds, address technical inquiries, and provide lifetime customer support.
• To send essential transactional notifications (e.g. order receipts, download links, and critical product updates).
• To detect and prevent fraudulent transactions, unauthorized chargebacks, or illegal redistribution of digital assets.

3. Data Sharing & Third-Party Providers

We do not sell, rent, or trade your personal data to any third-party advertisers. Your information is only shared with trusted service providers essential to delivering our products:

• Payment Gateways: PayPal (PayPal Holdings, Inc.), JVZoo, and WarriorPlus for secure billing and commission accounting.
• Cloud Infrastructure: Cloudflare, Inc. for edge DNS, SSL encryption, and high-speed content delivery.
• Email Delivery: Transactional email routers (Amazon SES, Cloudflare Workers, Resend) solely for dispatching license keys and receipts.

4. Cookies and Web Storage

Our studio software applications use local browser storage (localStorage) to save your puzzle creation preferences, book layouts, and active editor drafts locally on your own machine. We do not use third-party invasive tracking or cross-site behavioral advertising cookies.

5. GDPR & CCPA Your Rights

Under applicable international privacy laws (including the European Union General Data Protection Regulation and the California Consumer Privacy Act), you possess the right to:

• Request a copy of all personal data held about you.
• Request the correction or update of inaccurate information.
• Request the complete deletion of your customer record from our systems ("Right to be Forgotten").
• Opt out of any marketing or non-essential email communications at any time with a single click.

6. Security Measures

We utilize industry-standard 256-bit SSL encryption across all web domains and API endpoints. Access to transactional logs is restricted to authorized personnel under strict confidentiality protocols.